Information

 

Our business

We are a masters in Window Cleaning, Gutter Cleaning, Power Washing and Industrial Scale Production of Purified Water. We are very highly rated on our Google Reviews and we continually request and monitor customer feedback.

Appointment Times

Appointment times are from 8:00am to 5:30pm, Monday to Saturday.

We are generally very good at arriving on time. Factors that can cause us to arrive early are cancellations on the day, or jobs that may take less time than planned. Factors that can cause us to arrive late are delays in getting access to start a job (we need to start immediately upon arrival), or a job takes longer than planned to complete.

Weather Conditions

We may need to cancel the schedule on the day due to bad weather conditions. The schedule will be put on hold for Strong Winds, long periods of Heavy Rain, Frost and Snow. Customers will be informed and appointments rescheduled.

Insurance

Base have Public Liability Insurance and Product Liability Insurance providing cover for any incident or damage that could occur on your site as a result of the service that we provide.

Registered Business

Registered Business ID: 695324

VAT

VAT is applicable to all services at the rate of 13.5%.

VAT is applicable to Base Pure Water at the rate of 23%.

VAT Number:  3763900BH

Payment

Payment can be made by Cash, Card, Cheque, Google Pay, Apple Pay, Revolut and Direct Bank Transfer.

Residential Customers Pay when the job is completed.

Commercial Customers should provide us with full details of their payment process upon approving a job quotation.

Cheques should be made payable to ‘Base Unit Limited’.

Training

The Team has a lot of experience delivering our professional services and have valid certification for the following courses:

  • Safe Pass 

  • Manual Handling

  • Working at Heights

  • Mobile Elevated Work Platforms (MEWP)

Safety

Risk Assessment Method Statements (RAMS) can be provided for jobs.

Our staff will take no safety risks to complete any part of a job. Where we are unable to complete part of a job, the customer or client will be informed.

Privacy Policy

This is a link to the Base Privacy Policy.

We have a secure procedure in place for storing customer/client information and only collect information for the purposes of delivering projects for customers. We do not store customer payment details on our website server. These are handled separately by specialist payment companies (either Jobber Payments or Stripe Payments) with an outstanding security reputation.

On occasion we may send a promotional Email, Text Message, WhatsApp, or Post Promotional Material to our customers.

We do not share customer/client information with any third party.

For further information Speak to us on 01 598 4227.